SHIPPING INFORMATION
Thank you for choosing NEXUS GOODS LLC! We are committed to providing you with quality pet supplies and ensuring that your order is delivered as quickly and safely as possible. Please read the following shipping policy to ensure that you understand our shipping process and related terms.

  1. Order Processing Time
    ●All ​​orders will be processed within 1-2 business days. Business days refer to Monday to Friday, excluding holidays and weekends.
    ●Orders are processed after payment confirmation is received. If the order information is incorrect or further information is required, it may cause a delay in processing time.
  2. Shipping Time
    ●Standard Shipping: It usually takes 3-7 business days to deliver to your address. The specific time may vary depending on your location and the arrangement of the logistics service provider.
    ●Note: All shipping times are business days, and holidays may cause delays.
  3. Shipping Costs
    ●Shipping costs will be calculated based on the weight, volume and delivery address of the order. The specific shipping cost will be displayed at checkout.
  4. Order Tracking
    ●Once your order is shipped, we will send a tracking number via email. You can use this number to track your package on the shipping company’s website.
    ●If you do not receive tracking information after your order is shipped, please contact us immediately.
  5. Damage and Loss
    ●If your package is damaged or lost during transportation, please contact us within 7 days of receiving the package. We will assist you in resolving related issues with the shipping company.
    ●If the package is lost during transportation, NEXUS GOODS LLC will work with you to resolve and provide appropriate refunds or re-shipments.
  6. Address Change
    ●Once the order is shipped, address changes will no longer be possible. If you find that you need to change the shipping address after submitting your order, please contact us as soon as possible and we will do our best to assist.
  7. Holidays and Weather
    ●During holidays or extreme weather conditions, shipping services may be affected, resulting in delivery delays. We recommend placing orders as early as possible during the holiday shopping season.