FREQUENTLY ASKED QUESTIONS

  1. What types of pet products do you sell?
    We offer a wide range of pet products. Our products are carefully selected and of high quality to ensure that your pet gets the best care possible.
  2. How are your products categorized?
    Our pet products are categorized by product type, so you can quickly find what you need.
  3. How do I choose the right product for my pet?
    Each pet has different needs, and we recommend choosing the right product based on the pet’s breed, age, health, and size. You can find detailed product descriptions and recommendations on the product pages, or contact our customer service for help.
  4. Do you offer a recurring subscription service?
    Yes, we offer a recurring subscription service, where you can choose to automatically order products monthly or quarterly. Once ordered, we will deliver on time according to your needs.
  5. Do you ship internationally?
    We ship worldwide.
  6. How do I track my order?
    You can view the status of all your orders in “Order History” after logging in to your account. Each order will be accompanied by a tracking number, which you can use to track the package on the shipping company’s website.
  7. Can I change or cancel my order?
    Once an order is confirmed and processed, it cannot be changed or cancelled. Please make sure that all information is correct before submitting the order. If you have any questions, you can contact our customer service in time.
  8. How do I return or exchange my product?
    If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days after receiving the product. Please make sure that the product is unused and in its original packaging. For detailed procedures for returns/exchanges, please refer to our Return Policy.
  9. How do I contact your customer service team?
    You can contact our customer service team by emailing us at support@usnexusgoodsllc.com. Our customer service team will respond to your questions within 24 hours.
  10. Are your products safety tested?
    Yes, all pet products undergo strict quality control and safety testing. We only work with suppliers that meet pet product safety standards to ensure that every product is safe and harmless to your pet.
  11. How do I pay for my order?
    We accept multiple payment methods, including credit cards (VISA, MasterCard, American Express), PayPal and other electronic payment methods. During the payment process, your information will be encrypted and protected to ensure the security of the transaction.
  12. I have a problem at checkout, what should I do?
    If you have any problems at checkout, please make sure your payment information and delivery address are correct. If the problem is still not solved, you can contact our customer service team with the details and we will do our best to solve it for you.